Please notify our Chef Support team with any issues or queries with goods delivered or invoices before 4.30pm on the day of receipt. Please note all deliveries must be checked upon receipt and if necessary, any temperature-controlled produce must be returned immediately to the driver as Wellocks cannot accept any returns of items demanding mandatory controls (e.g. chilled, frozen). All compulsory mandates are adhered to but once outside the cold chain control of Wellocks storage facilities and delivery vehicle, we are unable to accept responsibility and are defenceless if required to provide sufficient evidence of temperature compliance.
Credits will only be applied to goods returned (exception of high-risk products) if supported by a collection note arranged with the office on day of delivery. If nobody is present at the point of collection, please ensure any goods are left for our driver the next working day within a safe environment. Collections will not be made at a later date.
Please refer to our Terms & Conditions for our full refunds policy.